Ongo Vettech Shipping Policy

At Ongo Vettech, we are committed to providing our customers with efficient and reliable shipping options for our innovative semen analyzer products. This policy outlines our current shipping practices, including rates, processing times, and important information about customs and delivery.

Shipping Rates and Options

We partner with UPS to ensure secure and timely delivery of your Ongo Vision devices. Shipping fees apply and vary based on your location and the specifics of your order. To get an accurate shipping quote:

  1. Provide your complete shipping address
  2. We'll calculate the most cost-effective UPS shipping option for your order.

Customer-Arranged Shipping

We encourage our customers, especially distributors, to arrange their own shipping if they can secure more favorable rates. If you prefer this option:

  1. Indicate you preference of Customer-Arranged Shipping
  2. Contact our support team at support@ongovettech.com for coordination details.

Order Processing and Delivery Times

  • We aim to process all orders within 10 business days of payment confirmation.
  • Processing times may vary based on current stock levels.
  • You'll receive an order confirmation email with estimated shipping dates.
  • Once your order ships, we'll provide tracking information via email.

Stock Availability

  • In-stock items are processed promptly for quick shipment.
  • For out-of-stock or backordered items, we'll notify you of any delays and provide updated shipping estimates.

Packaging and Quality Assurance

We take great care in packaging your Ongo Vision devices:

  • All products are securely packed in waterproof, properly lined boxes.
  • We use high-quality materials to protect your items during transit.

Customs Information

International shipments may be subject to customs inspections:

  • We cannot guarantee packages will arrive unopened if selected for inspection.
  • Inspected packages may show signs of examination.

If Your Package Shows Signs of Inspection

If you notice any of the following upon delivery:

  • Damaged ONGO duct tape
  • Opened or damaged box
  • Damaged waterproof cover inside the box

Please take these steps:

  1. Before signing, request an inspection report from the delivery person.
  2. Document any visible damage with photos.
  3. Contact our support team immediately at support@ongovettech.com.

Our Support for Customs-Related Issues

  • We photograph all packages before shipment and can provide these images if needed.
  • While we're not responsible for damage during customs inspections, we'll assist you in filing complaints with relevant authorities if necessary.

Contact Us

For any questions about our shipping policy or assistance with your order, please don't hesitate to contact our customer support team at support@ongovettech.com. We're here to ensure your Ongo Vision device reaches you safely and efficiently.