Ongo Vettech Guarantees and Warranty

At Ongo Vettech, we stand behind the quality and performance of our innovative semen analyzer products. This page outlines our warranty terms and our 30-day money-back guarantee, ensuring you have a clear understanding of your rights and our commitments as the manufacturer.

30-Day Money-Back Guarantee

We're confident you'll be satisfied with your Ongo Semen Analyzer. However, if you're not completely satisfied, we offer a 30-day money-back guarantee.

Eligibility Criteria:

  • Return request must be made within 30 days of receiving your order
  • Device must be in its original condition
  • All accessories and packaging materials must be included
  • Device must not have been damaged or exposed to biological samples

Return Process:

  1. Contact support@ongovettech.com within the 30-day period
  2. Provide your order number and reason for return
  3. Obtain a Return Merchandise Authorization (RMA) number
  4. Pack the device securely with all accessories
  5. Include a copy of your original invoice and the RMA number
  6. Ship to the address provided (we recommend using a trackable method)

Refund Details:

  • Refunds are processed within 5-7 business days after inspection
  • The refund will be credited to your original payment method
  • Shipping charges for returns are the customer's responsibility, unless the return is due to our error

One-Year Limited Warranty

Coverage:

  1. Ongo Vettech Ltd. warrants new Ongo Vision microscopes to be free from defects in material and workmanship under normal use for one (1) year from the shipment date.

  2. For goods repaired under warranty, we guarantee them to be defect-free for the remainder of the original warranty or 90 days from the repair date, whichever is longer.

  3. For third-party components, warranty terms are limited to those provided by the original manufacturer.

Warranty Exclusions:

The warranty is void if the Ongo Vision microscope or its components are:

  1. Misused, abused, or subjected to negligence or accidents
  2. Damaged, repaired, or modified without Ongo Vettech Ltd.'s consent
  3. Improperly installed, maintained, or operated
  4. Worn or damaged due to abnormal use
  5. Damaged by acts of nature or extreme weather
  6. Subjected to intentional harmful acts

Warranty Claims Process:

To claim warranty service:

  1. Notify Ongo Vettech Ltd. in writing within the warranty period
  2. Return the product to the designated location (transportation prepaid) within 30 days of notification
  3. Ongo Vettech Ltd. will examine the product to verify the defect

Exclusive Remedy:

Your sole remedy for a breach of warranty is the repair or replacement of defective parts, at no cost to you.

Limitation of Liability

Ongo Vettech Ltd. is not liable for incidental or consequential damages resulting from the breach of any agreement, use of information, or purchase or use of goods sold under this agreement.

Contact Us

For warranty claims, returns, or any questions about our guarantees, please contact our Customer Support team at support@ongovettech.com. We're here to ensure your satisfaction with our products and to assist you with any issues you may encounter.